A Sydney family went to the Coogee Bay Hotel recently, to watch the National Rugby League grand final. They evidently had a few problems with seeing the game, and with their meals, and complained to hotel staff a number of times. To compensate for their troubles they were given a complimentary bowl of gelato icecream.
However, then things went from bad to much much worse (I could say things really turned to shit).
In the words of the mother of the family:
"Later, this huge bowl of ice-cream arrived at our table as a ’sorry for all the hassle’,"
"There were four scoops including vanilla, chocolate and hazelnut. At the bottom, there appeared to be chocolate. Greedily, I went for it ahead of the kids. Thank heavens I did. The stench, the taste … I spat the food into a napkin and immediately I was sick.
"There was no doubting what it was. The whole family became hysterical. My poor son screamed at one of their staff: ‘You made my mum eat poo."’
and also:
"The minute I put the spoon to my lips, the stench went through my nostrils. I retched and spat it into the napkin,"
"My friend thought I was over-reacting, but when she smelt it, she started screaming: ‘Oh my god, they’ve served us s—."’
The family told the staff what had happened and immediately went to the Waverley police station, where they were advised it was a Health Department matter. They also had the substance tested by the Federal Government’s National Measurement Institute – and those tests confirm that the matter served to them - "has an offensive odour and physical properties similar to human excreta … and to contain fragments of a variety of plant matter typical of excreta".
Of course when something bad happens to anyone these days, first thing we do is lawyer up – so the family has now employed law firm Slater&Gordon in a legal action against the management of the hotel who, he says, have demonstrated "arrogance and a complete lack of contrition" and, worse, accused the family of only being after money.
According to the family the hotel offered to pay them $5000, but would not admit any liability for the incident.
In a letter to the family, hotel general manager Tony Williams said: "If the incident did happen, as claimed, then it may well have been an act of industrial sabotage — with the hotel as a victim alongside your family." But yesterday Mr Williams said the case was now a legal issue that would be "vigorously defended".
"We are aware of the allegation and are treating it as extremely suspicious. Mr and Mrs Whyte have made a demand for up to $1 million from The Coogee Bay Hotel … We categorically stand behind the high quality of our food and the exemplary hygiene standards set in the new brassiere kitchen."
(Note I’m curious what a “brassiere” kitchen is –one with only females doing the cooking?").
He also said:
"The couple making the suspicious allegation have made a demand for up to $1 million from The Coogee Bay Hotel, which we believe borders on extortion.”
Of course the family is denying that, saying:
"This isn’t about money. It’s about making sure it never happens again."
I’m not sure where I stand on this story. On the one hand, while I’m sure it would be very distressing to be served up a plate of shit, a claim for $1m seems over the top. Also, the fact that the turd in the icecream didn’t stink the place out before the woman noticed it as she put it in her mouth just doesn’t ring true – it would require considerable pre-planning on someone’s part to have a frozen turd on hand to spike someone’s food with. On the other hand, the hotel is a dive and I wouldn’t put this sort of dodgy behaviour past it. (It currently ranks second in the police list of the 100 most violent pubs in NSW …. surprising they didn’t try to have the bouncers sort the argument with the family out?)